What If My Flight Is Delayed? Will the Driver Wait?
We track your flight in real time. If your flight is delayed, the driver will wait based on your actual arrival time — up to 60 minutes of free waiting. No need to contact us; the driver will automatically adjust the pickup time according to your flight status.
Does the Quote Include Everything? Any Hidden Charges?
Yes, our fixed-price quote includes tolls, parking fees, airport surcharges, and all taxes. No extra charges for traffic delays, detours, or within the free waiting time. Add-on services such as child seats and meet-and-greet signage may incur additional fees.
How Do I Find My Driver at the Airport?
Our driver will wait at a designated location at your arrival terminal or parking area. No later than 2 hours before pickup, we'll send you the driver's name, license plate number, contact details, and exact meeting point. The driver will typically reach out in advance to coordinate the meeting, and you can also contact the driver directly.
Can I Cancel or Modify My Booking? What's the Cancellation Policy?
Free cancellation up to 24 hours before pickup. Cancellations within 24 hours incur a cancellation fee. Some promotional or peak-season bookings may be subject to different policies, which will be clearly displayed during booking and in your confirmation email.
How Far in Advance Should I Book?
We recommend booking at least 24 hours in advance, especially for larger vehicles, minibuses, or during peak holiday periods. If you need a vehicle at short notice, you can submit an urgent request and we'll confirm availability as soon as possible.
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